Branch: Madison Home Center, Madison
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Help and FAQs

We have put together a list of some of the top questions we get from customers. Don't see your question listed? Please email us at ecommerce@cardinalhomecenter.com or visit our Contact Us page.

 

Account and Support

 

If you do not have a Cardinal account, you can register an account to access order status and purchase history or check out as a guest. Guests provide necessary contact details but don't create a password. Registered accounts allow for more detailed purchase history access.
Fill out our form to link your account, and our team will set it up within two business days.
Yes! We offer various account levels: Account Administrator for business owners, Project Managers for your site managers, Authorized Purchasers for approved buyers, and Accounting for your back-office managers. Learn more about permissions available for each role here.
If you have questions about your account or an order, please email ecommerce@cardinalhomecenter.com or call (800) 844-9234
Reset your password with an email or username by visiting our password reset page.
All accounts will stay in the database, but we can deactivate your account if needed. To deactivate, please email ecommerce@cardinalhomecenter.com.

 

Orders and Payment

 

To place an order on our site, add your requested items to your shopping cart and choose whether you want to pick up your items or have them delivered. Once you have selected all your choices, proceed to your cart to complete your purchase using your payment method.
Once you place an order, a “Thank You” page will appear with an order reference number. You will also receive an email with an order confirmation attachment and your order summary.
You should receive an order confirmation almost immediately after your order. If you do not receive your confirmation, please call us at 800-844-9234 to ensure your order was received and is being processed.
If your order has not been shipped or is scheduled for delivery, we can change your delivery address. Please call us immediately at 800-844-9234 to request a change.
Yes, it is safe to use your credit card online. To ensure your website is encrypted, look for the lock icon or “https” in your browser’s address bar.
Cardinal Home Center accepts Visa, MasterCard, Discover, and American Express.
We happily offer contractors and homeowners both Cardinal Home Center cash and charge accounts. Charge accounts are invoiced monthly and provide the option to charge to specific jobs or projects. Cash accounts allow customers to pay by cash, check, or credit card at the time of purchase. Charge accounts are net 30-day accounts billed monthly. Invoices are archived for later retrieval if needed, just like our charge accounts – no credit check required. Download and submit an application today - please allow up to 5 business days for application approval and processing. Completed forms can be emailed to credit@cardinalhomecenter.com.

Your credit card will be processed once your order is invoiced.

For in-store pickup, this will be charged once you have picked up your order

For shipping customers, this will be charged upon shipment of your package.

For delivery customers, cards are charged once your order has left our yard.

If you are experiencing issues, please email us at ecommerce@cardinalhomecenter.com or call us at (800) 844-9234. We are happy to help!

 

Shipping and Delivery

 

We can deliver within a 100-mile* radius around each store within the state of Virginia, with the exception of select portions of northern Virginia above the I-66 border. Call us at 800-844-9234 if you have questions about availability for your specific location. For those outside our area, pick-up in-store is available at your closest branch. We can also deliver to job sites and homes.
We strive to deliver orders as soon as possible, but timing depends on various factors, including the availability of drivers and trucks and if other orders are going to your area. Upon your order submission, we will confirm a delivery time with you.
Our checkout process allows you to select your preferred delivery time, which our dispatchers will need to confirm. Deliveries are only available on weekdays and are typically scheduled in four different runs throughout the day.
Information about our delivery fees can be found here. Shipping rates are via UPS and are determined by package size and weight.
Check your order status at any time, including pulling package tracking information
If your order has not been shipped or is scheduled for delivery, we can change your delivery address. Please call us immediately at 800-844-9234 to request a change.
Pick-up in-store is available at any of our locations during business hours.

 

Products and Availability

 

Our team is happy to help answer any question! Fill out our contact form with your question, and our team will research and get back to you within one business day!
“Check Inventory” usually means all of our stores have sold out of a product. However, inventory might be available at another branch. Select the Check Inventory button to view stores with available inventory.
Most products are available in-store - check the stock of each item to verify. There might be some products that we special order through our vendor. If you have any questions, feel free to ask us!
Our staff is able to roughly cut lumber if you need it to fit in a truck, but we do not offer precise measured cuts.

 

Returns and Exchanges

 

Our return policy is available here.
Returns may be subject to a 10% restocking fee for larger items or building supplies - please refer to our policy for more information.
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