Privacy Statement

Welcome to the privacy policy of Cardinal Home Center (shop.cardinalhomecenter.com). We are committed to protecting your personal information and your right to privacy. If you have questions or concerns about this policy or our practices, contact us at ecommerce@cardinalhomecenter.com.

Effective date: October 1, 2025

Scope

This Privacy Statement describes how we collect, use, disclose, and safeguard information when you visit our website, make purchases, interact with our marketing, or otherwise engage with us online or offline.

Consent

By using our website and services, you acknowledge that you have read this policy and agree to the collection, use, and disclosure of your information as described here and in our Terms of Service.

Who we are

Information we collect

Information you provide

• Personal identity - name, email address, phone number, shipping and billing addresses.
• Account credentials - password and related authentication data.
• Order and support information - purchase history, return requests, service inquiries.
• Payment information - processed directly through our e-commerce platform and payment processor. We do not store full payment card numbers or security codes on our servers.

Information collected automatically

When you use our site, we may automatically collect device and usage data such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and timestamps. See our Manage Cookies page for details on cookies and controls.

Information from other sources

We may receive information associated with your account or orders from our enterprise resource planning system (ECI Spruce) to fulfill orders, manage accounts, and provide customer support.

How we use information

• Operate, maintain, and improve our website and services.
• Facilitate account creation and login.
• Process and fulfill orders, payments, returns, and exchanges.
• Send administrative messages such as updates to terms or policies.
• Provide customer support and respond to requests.
• Detect, prevent, and address security, fraud, or technical issues.
• Comply with legal obligations and enforce our agreements.

Sharing your information

We do not sell personal information. We may share personal information with:

• Service providers - payment processors, website hosting, security, analytics, and operational partners who process information on our behalf and under contract.
• Operational partners - carriers and logistics partners to ship and deliver orders.
• Business transfers - in connection with a merger, acquisition, or sale of assets.
• Behavioral analytics - We share anonymized or aggregated usage data with analytics providers such as Microsoft Clarity to help us analyze site usage patterns and improve our digital experience. These partners act as service providers and process data on our behalf.
• Legal compliance - when required by law or to protect rights, safety, and property.

Your choices and rights

Account access - You can view and update most account information through your online account on our platform. If you need access to information stored in our ECI Spruce system, contact ecommerce@cardinalhomecenter.com.

Virginia residents (VCDPA)

If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act including the right to confirm whether we process your personal data, access and obtain a copy of personal data, correct inaccuracies, delete personal data, and opt out of certain processing for targeted advertising or profiling. You can submit requests via ecommerce@cardinalhomecenter.com. We will respond within the timeframes required by law.

California residents

See our dedicated California Privacy Rights page for disclosures and instructions on submitting CCPA/CPRA requests, including opt-out of sale or sharing and limiting use of sensitive information.

Data retention

We retain personal information as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and purpose.

Security

We employ administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. We monitor and improve our safeguards over time.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. For California residents, we do not knowingly sell or share personal information of consumers under 16.

International visitors

If you access our site from outside the United States, you understand that your information may be processed in the United States where laws may differ from those in your jurisdiction.

Changes to this policy

We may update this Privacy Statement from time to time. Material changes will be posted on this page with an updated effective date.

Contact us